Frequently Asked Questions

Yes, completely. Customers can search, view profiles, read reviews, and contact providers at no cost.

Every provider on goScout is verified at registration and maintains a public review record. You can read verified reviews from real customers, see the provider's portfolio, and check their response rate before reaching out.

goScout currently serves Ottawa and Gatineau, including all surrounding neighbourhoods. We're growing - more regions coming soon!

Find a provider you like, visit their profile, and tap "Contact/Hire." Describe your project, add pictures, state your budget, select your preferred date and send your request. You can also contact them directly through their phone or email provided. The provider will respond directly through the platform. There's no obligation until you both agree.

Absolutely. Every provider's public profile shows verified reviews, an average star rating, and review count. Only customers who completed a job through goScout can leave a review.

We encourage you to communicate directly with the provider first - most issues are resolved quickly. If you need help, contact us at [email protected] and we'll do our best to assist. Please note that goScout is not liable for any incomplete work or bad experience.

goScout covers 50+ home and local service categories including general contracting, plumbing, electrical, landscaping, cleaning, painting, renovations, personal training, tutoring, and more.

goScout charges a flat $29 CAD/month after a free 30-day trial. There are no per-lead fees, no commissions, and no hidden charges - you keep 100% of what you earn.

Yes. Every new provider gets a full 30-day free trial with no credit card required to start. You'll only be billed if you choose to continue after the trial.

Your listing includes a full business profile with bio, portfolio, service categories, and pricing. Customers can find you in search, contact you directly, and leave verified reviews. You also get a provider dashboard with job tracking, messaging, and analytics.

Your profile appears in goScout's search results when customers filter by category and region. A complete profile - with photos, reviews, and a clear bio - ranks higher and gets more views.

Yes. You can cancel your subscription at any time from your Settings page. Your listing stays active until the end of your current billing period.

You can generate a review request link from your dashboard and send it to past clients. Reviews are verified - clients who completed a job with you through the platform can also leave one automatically.

Yes. All payments are processed by Stripe, a PCI-DSS certified payment provider. GoScout never stores your card details.

Cancel anytime - no contracts, no cancellation fees. Just go to Settings → Subscription → Cancel. Your account stays active until the end of the billing period.